- Standard FREE SHIPPING Australia wide for orders over $100. $7.50 shipping for orders under $100.
- EXPRESS SHIPPING Australia wide $12 through the Express Post network
- When your items have been shipped you will receive confirmation that your delivery is in transit.
- You will be able to track your delivery with the tracking number emailed to you
- Please note all parcels are sent with an authority to leave in a safe place (no signature required)
- Please leave a note at checkout if a signature is required.
DISPATCH TIMES - In most cases, this is within 1-2 business days although this can stretch to 3-4 business days after a weekend or during a promotional period. We appreciate your patience during these unprecedented times.
How long does shipping take?
All parcels are shipped from Doctor Proctor’s Melbourne warehouse facility using Australia Post. Once an online order has been placed, it will be dispatched within 1-2 business days.
You will receive an email with your tracking information once your order has been shipped.
Approximate times are as follows;
Metropolitan (Melbourne, Sydney, Brisbane, Adelaide) - 2 to 3 business days
Regional NSW, VIC, QLD, ACT, SA, WA, NT - 4 to 6 business days
Remote QLD, SA, WA, NT, TAS - 7 to 10 business days
Please note: Shipping times are a guideline only and are subject to change. You may experience slightly longer delivery times during peak periods (Christmas, Mother's Day, etc), promotional campaigns, due to wild weather, or due to other delivery issues that are unforeseen or unavoidable events beyond Doctor Proctor's control.
Special Instructions / Authority to Leave
If you would like to provide special instructions for delivery (Eg. Authority to leave at the front door if no answer), please include this information in the shopping cart notes (prior to the checkout) when making your purchase. Please note that even if special delivery instructions are provided, Doctor Proctor’s does not take responsibility for lost or stolen items. If you have tracked your item online and have a ‘delivered’ status but have not received your item, you’ll need to contact Australia Post online or on 13 76 78.
If you have tracked your item online and have a ‘delivered’ status but have not received your item, you’ll need to contact Australia Post online or on 13 76 78 directly, using options 1,1,0 and then add your tracking ID. Doctor Proctor’s does not track any items, it's up to the customer to get in touch with Australia Post using the above methods and your tracking ID.
We are passionate about creating new, innovative and exotic beef snacks and take pride in what we do. After two years of design and testing, our original brand ‘Doctor Proctor's beef products entered the market in 2011 with rapturous applause. Our products quickly established their place in the market and have gained market share annually. We only use 100% Australian Beef which is made from pure topside muscle and take pride in supporting Australian Beef Farmers who over the years have had it tough. The Doctor Proctor's brand has stood the test of time and as such has gained the confidence of other well-known brands such as Bundaberg Rum & Men's Health Fuel trusting us to create their beef products under license. We are proudly 100% Australian owned & operated.
Doctor Proctor's is an officially licensed partner of Bundaberg Rum & Men's Health Fuel Australia.
If you are unhappy with our product for any reason please get in touch within 3 business days of the item's delivery and we will provide you with a replacement based on our investigation. In order to investigate we will need images of what has been received within this time frame. If we don’t receive adequate images or receipt of returned products we can’t issue a refund or replacement.
Only non-perishable merchandise can be returned, please destroy any perishable (food) products in a safe manner. Please contact us through "Contact the Seller" with questions/concerns/refund requests.
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Doctor Proctor's® famous chilli beef sticks are back! Packed full of protein and just the right amount of chilli to keep you reaching for a cold one. Dried at a low temperature to perfection. Made from100% Australian Grass-Fed Beef. Go on.., get your taste buds tingling!
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