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- FREE flat rate shipping for orders over $300 (except WA & NT)
- Shipping $12.00 Australia wide under $300
- Shipping $15.00 WA & NT
- Cases (Beer, RTD, Premixed & Wine) attract a surcharge due to weight
A family-owned business that has been operating for over twenty years. Family is personal and powerful - an independence that lets us set our own standards and write our own rules.
As Online Premium Liquor Specialists, we are passionate about providing competitive pricing and superior customer service to our community.
We strive to provide Top Quality Liquor & Alcohol and aim to place the customer at the heart of every decision that we make. We are dedicated to providing you with the finest products, ensuring that we continually grow our range to adhere to the ever-expanding needs of our customers.
We still operate several storefronts within Western Sydney and have been doing so for over twenty years.
LIQP700354364
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us through your CellarsMarket account. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping
To return your product, you need to mail your product to: 11 Hill End Road Doonside NSW 2767.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Very early on the distillery replaced their wooden mashtuns with steel, and later stainless steel when the steel ones kept rusting through. The move away from the traditional wooden tun came from the need for consistent wash. Wooden mashtuns are favoured by some distilleries because an element of yeast remains in the wood after cleaning and can give the wash interesting flavours, but lacks the consistency of stainless steel, something that Glenfarclas values highly. Nowadays whenever a new system is trialled it’s run alongside the old and is only implemented once an identical result is achieved and current chairman, John Grant, personally oversees all barley and barrel purchasing.
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